I thought I’d start a thread to consolidate some of the articles coming out on this topic, building on the topic below.
Many say similar things, considering consumer preference vs regulation vs continuity of care. This one I read today introduces the concept of navigators and talks a bit further about IT literacy. I think knowing how to use IT well is as much a problem for care providers as it is consumers.
Feel free to add any other articles on the topic you find interesting or share your perspective by replying